Privacy Policy

1. Who We Are

RAD Exercise Physiology is operated by Robert Dale, a self-employed Clinical Exercise Physiologist based in the United Kingdom. For the purposes of data protection law, Robert Dale is the data controller.

Contact: robert@radexercisephysiology.com

2. What Data We Collect

We may collect the following personal data when you use this website or contact us:

• Name and contact details (email address, phone number)
• Health information you voluntarily provide (e.g. medical history, current medications, health goals)
• Correspondence sent through the contact form or by email
• Technical data (IP address, browser type, pages visited) via cookies and analytics

3. How We Use Your Data

Your data is used for the following purposes:

• To respond to enquiries and arrange consultations
• To deliver exercise programmes and coaching services you have purchased
• To provide clinical exercise prescription tailored to your health needs
• To send service-related communications (e.g. programme updates, appointment reminders)
• To improve our website and services using anonymised analytics data

We will never use your health information for marketing purposes without your explicit consent.

4. Legal Basis for Processing

We process your personal data under the following legal bases under UK GDPR:

• Consent — where you have explicitly agreed (e.g. ticking the consent box on our contact form)
• Contract — where processing is necessary to deliver a service you have purchased
• Legitimate interests — for example, responding to general enquiries or improving our website
• Special category data — health information is processed under Article 9(2)(h) UK GDPR (health care purposes) and with your explicit consent

5. How Long We Keep Your Data

We retain personal data only as long as necessary:

• Enquiry data (not converted to a client): deleted after 6 months
• Client health and programme records: retained for 7 years in line with healthcare best practice
• Financial transaction records: retained for 6 years in line with HMRC requirements

After these periods, data is securely deleted.

6. Sharing Your Data

We do not sell, rent, or trade your personal data. We may share data with:

• VALD Health MoveHealth — the platform used to deliver exercise programmes (subject to their own privacy policy)
• Email service providers — used to send and receive communications
• Healthcare professionals — only with your explicit consent, for joined-up care purposes
• Legal or regulatory authorities — where required by law

All third-party processors are required to handle your data securely and in compliance with UK data protection law.

7. Cookies

This website uses cookies to improve your browsing experience. Cookies are small text files stored on your device. We use:

• Essential cookies — required for the site to function (e.g. remembering your cookie preference)
• Analytics cookies — anonymised data to understand how visitors use the site (only if you accept)

You can withdraw your cookie consent at any time by clearing your browser cookies and revisiting the site.

8. Your Rights

Under UK GDPR, you have the following rights:

• Right of access — request a copy of the personal data we hold about you
• Right to rectification — request corrections to inaccurate or incomplete data
• Right to erasure — request deletion of your data where there is no legal reason to retain it
• Right to restrict processing — request that we limit how we use your data
• Right to data portability — receive your data in a structured, machine-readable format
• Right to object — object to processing based on legitimate interests
• Right to withdraw consent — withdraw consent at any time without affecting prior processing

To exercise any of these rights, contact us at robert@radexercisephysiology.com. We will respond within 30 days.

9. Data Security

We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. All data is stored securely and access is restricted to Robert Dale only.

10. Complaints

If you are unhappy with how we have handled your data, you have the right to lodge a complaint with the UK's supervisory authority:

Information Commissioner's Office (ICO)
Website: ico.org.uk
Helpline: 0303 123 1113

11. Changes to This Policy

We may update this privacy policy from time to time. The date at the top of this page will reflect the most recent revision. Continued use of the site constitutes acceptance of the updated policy.